what our clients are saying

"I can’t speak highly enough of Rob Swartz and his team at Rob’s Dyno Service/Motus of New England/Energica of New England

I bought my Motus MSTR in 2018 from a dealer in New Jersey. I am pretty sure it was close to the last of the bikes built before they went out of business. Shortly after Motus shut down, the dealer in NJ ghosted me – they literally refused to do anything with the bike. So, I was on my own.

Overall, it’s been a fantastic bike, but it’s had a few issues (none any more serious than I have had with various Guzzi’s, Harley and Ducati…). When it came time to address those issues, if I couldn’t fix it I had to find someone who could. I found MONE on Facebook in the Motus FB group.

Rob took care of everything and, to my surprise, replaced the clutch master cylinder with an improved model. No additional charge. He did it because he wanted to help, saw the problem, and recognized that it was a good value added gesture on his part for a good customer. Side note, I haven’t had a problem with the clutch since (3 years ago now).

As (bad) luck would have it, several months ago I had the surging issue that is plaguing a few bikes. Rob was great in helping me attempt to diagnose it over the phone and via text and email. If I had a question, he was always there to answer. Three TPS’s later, I concluded I could not fix the problem and that it was something else. Back the bike went to MONE.

Long story short, it was the throttle body motor. Rob fixed it and is now using the experience to develop a fix for other bikes. And, because Rob is Rob, while he had the bike he had it detailed.

Rob owns a small shop. He’s not the fastest, he’s probably not the least expensive, BUT HE IS THE ABSOLUTE BEST. He cares, a lot, about his customers and the quality of his work. He is worth the time and the money. This was an expensive limited production machine, so it is to be expected that it comes with some level of expense to maintain and repair and that it requires more of both than a Honda. 

I cannot recommend MONE highly enough.

Side note: I recently put a deposit on an Energica Eva Ribelle RS with EONE. Right before delivery, I came to the conclusion that it was a poor idea for me – I live in Charleston SC and there is literally two high speed DC chargers in the entire state. In other words – I’d spend a lot of time camping by a wall socket to get home or be making very short trips… I was forced to cancel the order, and Rob, once again, was able to assist and lined up another customer for the bike promptly. I came out whole, and Rob made another customer very happy by delivering a bike months sooner than expected.

Thank you, Rob, for doing what you do."

 - Kurt Olender

“Very professional and customer oriented business. Rob and Dan know their bikes. Wouldn’t go anywhere else.”​

 - Tammy L.

“I’ve never written a review for the web but the guys at Motus of New England earn a big shout out. My Motus is an incredible motorcycle, and Motus has done an outstanding job at picking their dealers.These guys at Rob’s Motus of New England REALLY know their business and this bike. This isn’t one of those big dealers where there are 10 ATV’s in front of you at the service line - get a number and wait until you get the call over the loudspeaker - the service at Motus of NE is face to face. You pay big money for a Motus but at Rob’s you get the service you can only hope for when you pay top dollar. I actually look forward to taking my bike there as I learn so much about it and the Motus events going on in New England.”​

 - John I.

“Rob (owner) provides exceptional service and support to his customers - very knowledgeable and responsive.”​

 - Steve S.

“I am a Motus owner in Seattle, WA, and ride a 2017 Motus MSTR. This summer, I went on a ride through Washington, Oregon and Idaho, winding up in McCall Idaho for a friend's charity golf tournament. At the end of the weekend, I gassed up the bike early in the AM, and planned to make the trip home to Seattle in a single shot. Unfortunately, my bike wouldn't start. For the next hour or so, I tried everything I knew to try to get the bike to start. I suspected that some microswitch on some component of the bike that was supposed to signal the A-ok to start was broken, but had no clue how to figure out how to get home.

After thinking through all of the plans, A-Z, I decided to call a dealer on the east coast (who might be open at 7:00AM Idaho time), to see if anyone might be able to provide field advice. A service guy at my dealer in Seattle had mentioned the great work that Rob Swartz was doing for Motus owners since the Motus company had gone out of business, so I gave his number a try. Rob picked up on the first ring, and after listening to my sob story, went over to a bike that he had in the shop, turned it on, and walked my through the screens I need to navigate in order to check the various microswitches on the bike. By doing this, we identified the culprit, the clutch microswitch. Since I wasn't going to find a replacement on the road, Rob suggested cutting the wires and closing the connection manually. When I tried this, the bike started immediately, raising my spirits as well as my expectations for getting back home in one piece with my bike.

After arriving home in Seattle, I received a call the next day. It was Rob, calling to see if the fix had worked, and I'd made it home safely. Wow, there was nothing in this entire exchange for Rob, but he helped me through a stressful field fix, and took the time to follow up the next day to hear how things had gone. I will be looking hard for excuses to buy parts and expertise from Rob in the future. I would love to see him save Motus as well if it is in the cards, and can't imagine a stronger evangelist for the brand. Anyone on a Motus should check out Motus of New England!"

 - John W. | August 2019